ONE PLATFORM. DIFFERENT NEEDS

Take control of every aspect of your feedback process, from customer satisfaction, to employee engagement and partner research, all in one place.

CREATE SHARE ANALYSE ACTION

MyEcho brings together technology and research expertise to help you leverage the power of feedback from customers, employees and partners. In just a few clicks, create engaging surveys to gather actionable insights.

HOW IT WORKS

1. CREATE

Create your own surveys in minutes or take advantage of our fully customisable templates designed to get the most out of your data.

You can easily dress up your surveys with your company's logo, colours and a background image of your choice.

2. SHARE

Build, save and edit contact lists securely. Send your surveys to your respondents' preferred method like email or SMS.

Send test surveys before you go live to have complete confidence. Surveys can be scheduled for a specific day and time or recurring.

3. ANALYSE

Access your data immediately with real-time results. Easily ‘sort’ through your data using filters and reporting tools to identify trends your company should act on.

Our intuitive dashboard automatically creates charts based on your survey questions. You have the ability to change your chart type and period.

4. ACTION

Don’t just listen, do something with the feedback your get. Power decision-making using MyEcho analytics to reveal potential issues and trends.

Identify issues and escalate actionable items to your team for follow up. Close the feedback loop by proactively following up with unhappy respondents.

FEATURES

Survey Templates

We have created completely customisable templates to help you get the most out of your data.

Scheduling

Schedule your survey to go out on a specific day and time or on a recurring basis.

Automatic email escalations

We have created completely customisable templates to help you get the most out of your data.

Data privacy and security

Security of your data is our number one priority. We value your data and ensure that security standards are in place.

Flexible reporting

Access your data immediately with real-time results. Turn data into insights with high-level frequency reports and options to drill down.

Survey branding

You can easily dress up your surveys with your company's logo, colours and a background image of your choice.

Interactive user guide

We have built an interactive user guide to take you to your end goal quicker and more efficiently.

SMS & Email

Send surveys to your respondents' preferred method. The survey works just as well on desktop, tablet or mobile.

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Tailored Solutions

We recognise that every client is different that's why we also create tailored solutions to suit your specific needs. Unique workflows, customised reporting, mutli-channel, advanced questions and more.

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